Frequently Asked Questions

Yes, flight extensions are allowed once we are airborne, however this will come at an additional cost.

Unfortunately, we do not have night flights.

In short, yes. We can fly somewhere other than the depicted route. However, for planning purposes, we do ask that you let us know where you’d like to go at the time of your reservation.

Unfortunately, we do not land anywhere during our flights unless there is an emergency.

Unfortunately not, we can’t do drop offs for skiing and snowboarding. All take off and landings must be performed safely at our designated spot at Big Bear Airport.

We recommended that you make a reservation for a sightseeing flight to guarantee your desired tour and hour, but our flexible schedule and hours usually allows you to walk-in for a flight.

We gladly accept Visa, Mastercard, Discover, American Express, debit, credit cards and cash (I.D. is required for credit card payment).

We can fly up to three passengers at once. There is a two-passenger minimum for lift-off (some exceptions and limitations may apply). Call for details regarding a single-passenger flight.

Normal attire applicable to the season is fine. Our helicopters are climate-controlled with a/c and heat.

There is a weight limit of 275 pounds per passenger. If the total weight of the group exceeds 500 pounds, please call before booking.

We have to maintain proper weight and balance for each flight. Each passenger’s weight is used to determine the amount of fuel needed to balance the aircraft, and the total weight performance limitations are not exceeded. During warmer months it is recommended to call and check if we have any restrictions for the day you plan to fly with us.

Yes, the minimum age limit is 5 years old.

With a maximum of 3 people permitted per flight, all flights are private and so only your group will be flying with you.

Sorry no pets are allowed.

We are open 10am – 5pm, Thursday – Monday, with our last reservation being available at 4:30pm. There are instances where we may be closed due to weather conditions. We recommend calling (909) 585-1200 for updated hours and information for the day you would like to make a reservation.

Generally, the weather is often calmer in the mornings.

We recommend bringing a jacket since it can be chilly during the flight. We also strongly recommend bringing a camera to take those epic shots for lasting memories.

We are located at the Big Bear Airport terminal, 501 Valley Blvd. Big bear, CA 92314 . Upon arrival, go through the main door next to the Barnstorm Cafe.

Yes, you will be required to fill it out and sign a release form at our customer service counter.

There are no additional charges, fees, or taxes on top of our stated prices.

You can end your flight before the scheduled time, but there are no refunds issued once the aircraft takes flight (some exceptions may apply).

Yes, at least 24 hours in advance.

You are free to use your cellphone during your flight for texting, taking photos and data, but please refrain from calls.

We encourage you to take in the view from the air and of course snap some fantastic photos and videos – this may be a once-in-a-lifetime opportunity!

Yes, you can but please note you will be charged for two seats unless it can be agreed that you fly with another party.

We are licensed and insured. All documentation is available upon request at our location.

There is no charge for the time the helicopter is on the ground. All of our stated tour durations are flying times.

Bad weather could affect your flight(s). Your flight(s) may be canceled or rescheduled if the weather is not suitable for our ride. We will always aim to inform you in anticipation of any bad weather, but sometimes we are in nature’s hands when it comes to the timing of the weather.

Identification is not required to fly. However, if you are paying for your flight with a credit card, you may be asked to show I.D. to protect both you and Helicopter Big Bear.