FAQS

▶ Can we extend our flight once we are airborne?
Yes. Upgrade charges will apply.

▶ Can we fly at night?
Yes, under special circumstances, season and weather permitting. Special terms and pricing applies. Advance notice required.

▶ Can we fly somewhere other than the depicted route?
Yes. Just let us know where you'd like to go at time of reservation! Want to see your home or a friends from the sky? We can help you achieve that!

▶ Can we land somewhere during our flight?
No. Only in case of an emergency.

▶ Can you drop us off to ski or snowboard?
No. Sorry all take off and landings must be performed safely at our designated spot at the Big Bear Airport.

▶ Do I need to make a reservation in advance for a sightseeing flight?
Reservations are recommended, but out flexible schedule and hours allow you to plan with short notice or, in some cases, come on down!

▶ Do you offer discounts of any kind?
We sure do! Check out our group rates.We also occasionally offer special promotions.Call us for availability.Active military personal receive a free Helicopter Big Bear T-Shirt ( Applies to any tour BRAVO or greater (Not applicable with any other discount)

▶ How can I pay for my flight?
We gladly accept Visa, Mastercard, Discover, debit card and cash.

▶ How many passengers can fly at one time?
Up to three passengers at once. Two passengers minimum for lift-off.(some exceptions and limitations may apply) Check out Group rates for additional discounts or call for more info.

▶ How should we dress for our flight?
Normal attire applicable to the season is fine.

▶ Is there a weight limit for passengers?
Yes. No passenger may weigh more than 300 pounds.(some limitations apply for total weight of all passengers combined)

▶ Is there an age limit for passengers?
No, all ages welcome young and old.

▶ Will we be flying with others than who is in our group?
No, your flight is private for your group only.

▶ What are your days and hours of operation?
We are open year-round as weather permits. 7 days per week if possible. Days and hours vary seasonally. We recommend checking our website or calling (909) 585-1200 for updated information.

▶ What do I need to bring with me to fly?
Adult will need to provide valid photo I.D.

▶ Where are you located?
We are located at the Big Bear City Airport Terminal (through the main door next to the Barnstorm Cafe).
501 Valley Blvd Big Bear City, CA 92314 [Directions]

▶ Will I need to sign a release form?
Yes, you can review on our Web site. You will be required to fill it out and sign it at our customer service counter.

▶ Are there any additional charges, fees, or taxes?
Rates quoted are the total per person prices.

▶ Can we end our flight before the scheduled time?
Yes, but there are no refunds issued once the aircraft takes flight. ( Some exceptions may apply)

▶ Can we change our flight date or reservation?
Of course! Please try to let us now as far in advance as possible. Some restrictions may apply.

▶ Can I use my cell phone during my flight?
Yes, for text, camera, and data. No voice calls, please.

▶ Can I bring a camera and take photos?
Absolutely!

▶ Can I book a trip for one?
Yes you can, but you will be charged for two seats unless you fly with another party.

▶ Are you licensed and insured?
Yes. All documentation is available upon request at our location.